Frequently Asked Questions
Find answers to common questions about ordering, shipping, and our products
How do I place an order?
Browse our catalog and add items to your cart. Proceed to checkout and complete payment through our secure payment processor. Once payment is confirmed, your order will be shipped.
What payment methods do you accept?
All payments are processed securely through our trusted third-party payment processor at checkout.
How long does shipping take?
Orders are typically shipped within 12 hours of payment confirmation. Delivery usually takes 2-3 business days worldwide.
What are your products intended for?
All products are sold strictly for in-vitro research and laboratory use only. They are reference materials supplied to qualified researchers and are not supplied for any other purpose.
What is your return policy?
We accept returns of unopened products within 14 days of delivery. Please contact our support team to initiate a return.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Contact our support team if you need assistance.
Do you ship to my location?
We currently ship worldwide. All orders include tracking and are shipped via express delivery.
How do I contact customer support?
You can reach our support team via email. We aim to respond to all inquiries within 24 hours.