Refund Policy
At Nova Compounds, we are committed to providing high-quality research compounds and excellent service. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
- Refunds are only considered for products that are damaged, defective, or incorrect upon delivery.
- All refund requests must be made within 7 days of receiving the order.
- To request a refund, you must provide proof of the issue, such as photos of damaged or incorrect items.
2. Non-Refundable Items
- All opened or used products are non-refundable.
- Products that are out of compliance with our storage or shipping guidelines are not eligible for refunds.
- Orders cancelled after shipment cannot be refunded.
3. Refund Process
- Contact our support team at support@nova-compounds.com with your order number and issue details.
- Once approved, refunds will be processed via the original payment method.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
4. Shipping Costs
- Shipping costs are non-refundable.
- Customers are responsible for return shipping costs unless the refund is due to our error (e.g., wrong product shipped or defective item).
5. Exchanges
- We do not offer direct product exchanges.
- To exchange a product, please request a refund and place a new order.
6. Contact Information
For questions, concerns, or inquiries regarding these Terms, please contact us:
Email: support@novacompound.com.au
Website: www.novacompound.com.au
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