Terms & Conditions

Last Updated: July 29, 2026 4:43 am

1. Introduction

Welcome to NovaCompound (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products from NovaCompound. By accessing our website or placing an order, you agree to be bound by these Terms.

NovaCompound is a wholesale supplier of research-grade peptides and related laboratory supplies. All products are sold exclusively for legitimate scientific research and laboratory use.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

2. Research Use Only – Critical Notice

ALL PRODUCTS SOLD BY NOVACOMPOUND ARE INTENDED STRICTLY FOR IN-VITRO RESEARCH AND LABORATORY USE ONLY.

By purchasing from NovaCompound, you expressly acknowledge and agree that:

Products are supplied strictly as reference materials for in-vitro research and laboratory use only.
Products are not supplied as food, cosmetics, household chemicals, or for any other purpose outside of research.
NovaCompound makes no health, medical, or therapeutic claims about any product.
You are purchasing products solely for legitimate scientific research, laboratory testing, or educational purposes.
You will handle, store, and dispose of all products in accordance with applicable safety guidelines and regulations.

3. Regulatory Disclaimer (TGA)

These products have NOT been evaluated, assessed, or approved by the Therapeutic Goods Administration (TGA).

NovaCompound does not make any claims regarding the therapeutic, medicinal, or health-related properties of any products. Our products are not intended for any therapeutic use.

It is the sole responsibility of the purchaser to ensure compliance with all applicable local laws and regulations regarding the purchase, handling, storage, and use of research chemicals.

4. Eligibility & Purchaser Requirements

To purchase products from NovaCompound, you must:

Be at least 18 years of age.
Be a qualified researcher, scientist, laboratory professional, educational institution, or authorized agent purchasing for legitimate research purposes.
Have the legal authority and capacity to enter into binding contracts.
Provide accurate and complete information during the ordering process.
Not be purchasing products for any prohibited or unlawful purpose.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion if we have reason to believe these requirements are not met.

5. Orders & Payment

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing: All prices are displayed in AUD and are exclusive of any applicable taxes unless otherwise stated. Prices are subject to change without notice.

Payment: All payments are processed securely through our third-party payment processor at checkout. Payment must be received in full before orders are processed and shipped.

Order Confirmation: An order confirmation email will be sent upon successful placement of your order. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch your order.

6. Shipping & Delivery

Shipping Methods: We ship all orders via tracked courier services with appropriate cold-chain packaging where required to maintain product integrity.

Delivery Times: Standard delivery is typically 2-3 business days from dispatch. Delivery times are estimates only and are not guaranteed.

Shipping Address: It is your responsibility to provide an accurate and complete shipping address. We are not responsible for delays or non-delivery resulting from incorrect address information.

Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier.

Discreet Packaging: All orders are shipped in plain, unmarked packaging with no external indication of contents.

7. No Refund Policy

ALL SALES ARE FINAL. NO REFUNDS OR RETURNS WILL BE ISSUED UNDER ANY CIRCUMSTANCES.

Due to the specialised nature of our research-grade products, strict quality control requirements, and the inability to verify product integrity once items leave our facility, NovaCompound maintains a strict no refund, no return, and no exchange policy.

By placing an order with NovaCompound, you acknowledge and accept that:

All sales are final and non-refundable.
No returns or exchanges will be accepted for any reason, including but not limited to change of mind, ordering errors, or dissatisfaction with the product.
Research chemicals cannot be restocked or resold once dispatched due to chain-of-custody and contamination concerns.
You are responsible for ensuring you order the correct products and quantities before completing your purchase.

Lost or Undelivered Packages:

All shipments are fully insured. In the event that a package is confirmed lost in transit by the carrier and tracking shows non-delivery, we will reship the order at no additional cost. This is the sole remedy available and is offered at our discretion. Claims must be made within 14 days of the estimated delivery date.

Customer Responsibility:

It is your responsibility to provide accurate shipping information and ensure someone is available to receive the package. We are not responsible for packages that are returned to sender, stolen after delivery, or undeliverable due to incorrect address information.

8. Product Information & Quality

Purity & Testing: All products are manufactured to research-grade standards and undergo third-party testing. Certificates of Analysis (COA) are available for all products and include HPLC and Mass Spectrometry verification.

Storage: Proper storage conditions are essential for maintaining product integrity. Unless otherwise specified, products should be stored at -20°C for long-term storage or 2-8°C for short-term storage. Reconstituted products should be used promptly or stored according to provided guidelines.

Product Descriptions: While we make every effort to ensure product descriptions and specifications are accurate, we do not warrant that product descriptions or other content are error-free.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

NovaCompound shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our products or services.
Our total liability for any claim arising from or related to these Terms or your purchase shall not exceed the amount paid by you for the specific product(s) giving rise to the claim.
NovaCompound assumes no responsibility or liability for any misuse of products, including but not limited to human or animal consumption, or any use contrary to these Terms.
We are not liable for any harm, injury, or damage resulting from the improper use, handling, storage, or disposal of our products.

10. Indemnification

You agree to indemnify, defend, and hold harmless NovaCompound, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your use or misuse of our products.
Your breach of these Terms.
Your violation of any applicable law or regulation.
Any claim that your use of our products caused harm to a third party.

11. Intellectual Property

All content on the NovaCompound website, including but not limited to text, graphics, logos, images, and software, is the property of NovaCompound or its content suppliers and is protected by applicable international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

12. Privacy

Your privacy is important to us. We collect and process personal information in accordance with applicable privacy laws and principles. Information collected is used solely for order processing, shipping, customer service, and improving our services. We do not sell or share your personal information with third parties except as necessary to fulfill orders or as required by law.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with applicable international laws. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where NovaCompound is registered.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

16. Contact Information

For questions, concerns, or inquiries regarding these Terms, please contact us:

Email: support@novacompound.com.au
Website: www.novacompound.com.au
NovaCompound